Refunds & Cancellations
Order Cancellation and Refund Policy:
- Cancellation Before Shipping: If you cancel your order before the product is shipped, we can accept the cancellation. Please contact query@bump2cradle.in with your cancellation request. we will credit the money back to you within 2 working days.
- Cancellation After Shipping: Once the product is shipped, cancellation is not accepted.
Return and Refund Policy:
- Damaged Product Return: If you receive a damaged product, you must inform us within 5 working days. Please provide picture or video evidence of the package, opening, and unboxing. The product must be unused and meet our return criteria.
- Refund Process: We will refund the entire amount within 15 working days upon verifying the damage and meeting our return criteria. Ensure you keep the bill ready and the product's original packaging intact.
- Usage Damage: If the product is damaged due to wear and tear upon usage, refund or return is not accepted. Please claim the warranty if applicable; the motor warranty is 1 year.
We aim to ensure a smooth and satisfactory shopping experience for our customers. If you have any further questions or concerns, feel free to contact us at query@bump2cradle.in
